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Terms and Conditions for Your 11 live Account

These terms set out what you agree to when you open and use your 11 live account. Access and eligibility depend on your local law and the regions where our service is available — read these conditions carefully before you deposit or place any…

Account holders onlybKash, Nagad, Rocket walletsSubject to local lawEligible regions apply
11 live Terms and Conditions for Your 11 live Account
HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Practices Under These Terms

These terms also govern how we hold and use the information tied to your account. We keep your registration details and transaction history for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of the data we hold by contacting support through the channels listed above. Account security is your shared responsibility — we use encrypted connections for all wallet transactions, but you are responsible for keeping your login credentials private. If you suspect unauthorised access, contact us immediately and we will place a temporary hold on your account while we investigate.

Data Retention

We retain your account data and transaction records in line with the retention periods required by the rules of eligible regions. You may request access to your records by contacting support directly.

Cookie and Session Policy

We use session cookies to keep your account logged in and to remember your wallet preferences. You can manage cookie settings through your browser, but some account features rely on session cookies to function.

Account Security Steps

All wallet transactions — bKash, Nagad, Rocket — run over encrypted connections. Enable two-factor authentication in your account settings for an extra layer of login protection.

Requesting Changes

To update your registered mobile number or wallet details, contact support and complete the identity verification step. We do not accept wallet-detail changes without verification to protect your account balance.

POLICY CONTACT PATHS

Reach Us About Your Terms Questions

If something in these terms is unclear, or if you need to raise a question about your account rights, our support team handles policy queries through the channels below. For wallet-specific questions — such as why a bKash deposit is under review or what documents are needed for a Nagad withdrawal — our account support team can walk you through the exact steps. Response times vary by channel and queue, so for urgent account matters, live chat is usually the fastest path.

Live Chat Open the chat widget from your account dashboard for real-time help with terms questions, wallet verification steps or account access issues.
Email Support Send detailed policy or account queries to our support address. Include your registered mobile number so our team can locate your account quickly.
Help Centre Our online help centre covers common account and wallet questions, including how withdrawal verification works for bKash, Nagad and Rocket.

Common Questions About These Terms

Below are the questions we hear most often about how these terms work in practice, covering account access, wallet rules, data rights and how to contact us about a specific policy point.

These terms apply to anyone who opens an account with us. Access depends on your local law and whether our service is available in your region — confirm eligibility before you register.

Yes. Contact our support team to request account closure. Any balance in your account wallet will be returned to your verified bKash, Nagad or Rocket number before the account is closed.

We may suspend or close your account if you breach these conditions, including using a wallet not registered in your name or providing false registration details. We will notify you where required by applicable rules.

Send a data request through our support email or live chat. Include your registered mobile number. We aim to respond within a reasonable period as set out by the rules of eligible regions.

We will post updates to these terms on this page before they take effect where practical. Continued use of your account after the revised terms are posted means you accept the updated conditions.

The governing law depends on the eligible region from which you access our service. These terms do not override your local law, and any conflicting provision does not apply to you individually.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.