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How 11 live Handles Your Personal Information

Your account data belongs to you. We collect only what we need to run your account, process payments through bKash, Nagad and Rocket, and keep your sessions secure. Access and eligibility depend on your local law and eligible regions.

Account Data ProtectionLocal Payment PrivacyYour Right to AccessSecure Data Handling
11 live How 11 live Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply security controls at every layer of your account — from login to payment confirmation. Here is how we handle the areas that matter most to you.

Encryption in Transit

All data exchanged between your device and our servers travels over SSL. This covers login, bKash and Nagad payment flows, and account updates.

Cookie Controls

We use session cookies to hold your lobby state and preference settings. You can clear these through your browser at any time without losing your account.

Retention and Deletion

We keep your account records for the period required under applicable law. Once that period passes, personal data is deleted or anonymised from our systems.

Access and Correction

You can request a copy of the personal data we hold, ask us to correct inaccurate details, or ask us to delete data where permitted by law.

PRIVACY CONTACT

Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right starting point. We aim to respond to data-related requests within the timeframe required by applicable rules in your region.

Live Chat Open the chat widget from your account dashboard to reach our support team directly for privacy questions or data requests.
Email Support Send your data request or privacy concern to our support address. Include your registered account details so we can locate your records.
Account Settings Some data preferences — such as communication opt-outs — can be managed directly inside your account settings without contacting support.

Common Questions About Your Data

Straight answers to what our account holders in Bangladesh ask most about privacy, data access and how we handle their information.

We collect your registration details, contact information, device data and transaction records. Payment flows through bKash, Nagad and Rocket are logged to process and verify each transaction.

No. We never store your mobile wallet PIN or full wallet credentials. Payment confirmation is handled through the wallet provider's own secure flow, not our servers.

We retain your data for the period required by applicable law in your eligible region. After that period, records are deleted or anonymised. You can ask us about the specific retention period for your account.

Yes. Contact our support team via live chat or email with your registered account details. We will locate your records and respond within the timeframe required by applicable rules.

Send a deletion request through live chat or email support. We will process it where permitted by law and confirm once your data has been removed or anonymised from our systems.

We share data only with payment processors and fraud-prevention partners needed to operate the service. We do not sell your personal information to third parties for marketing purposes.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.